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Refund Policy

At G + H Gifts, we take pride in the quality and craftsmanship of our products. Every item is carefully made and packaged to ensure it arrives in perfect condition. Because we operate primarily as a wholesale business and offer made-to-order and custom goods, our return policy is designed to protect both our production process and our partners.

 

🔁 Eligibility for Returns

We only accept returns or exchanges under the following conditions:

  • The item(s) arrived damaged or defective

  • You received an incorrect item due to our fulfillment error

To initiate a return, please email us at info@ghgifts.com within 3 business days of receiving your order. Include:

  • Your order number

  • A brief description of the issue

  • Photos of the item(s) and packaging, if applicable

🚫 Items That Are Not Eligible for Return

The following items are final sale and cannot be returned or exchanged:

  • Custom or personalized products

  • Made-to-order wholesale items

  • Any product not reported as damaged or incorrect within 3 business days of delivery

💳 Refunds or Replacements

If your return is approved:

  • We will issue a replacement, store credit, or refund at our discretion

  • Refunds will be processed to the original form of payment within 5–10 business days

  • Return shipping may be covered in the case of damaged or incorrect items

We do not offer refunds for delays caused by shipping carriers or missed delivery attempts.

🔄 Exchanges

We do not offer exchanges for preferences (e.g., color, size, quantity). If you would like to order additional products, please place a new order.

🏪 For In-Person Market Sales

Items purchased at pop-ups or vendor markets are generally final sale. However, if a product is clearly defective, we’ll work with you to make it right. Reach out to info@ghgifts.com with your concerns.

📝 Custom Cases

We understand wholesale and small-batch ordering can be nuanced. If you have a unique concern or large volume issue, please reach out—we’re happy to work through solutions professionally and fairly.

📬 Contact Us

If you have questions about our return policy or need assistance, please contact:

Email: info@ghgifts.com
Mailing Address:
G + H Gifts
14502 Greenview Dr
Suite #500
Laurel, MD 20708
United States

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